Frequently Asked Questions
HOW DO YOUR SNEAKERS FIT?
Most of our pairs tend to run slightly small. We strongly recommend choosing one size up from your regular size. For the 'Mind 001' model specifically, we advise sizing up by two full sizes for the most comfortable fit.
WHAT IS THE QUALITY OF THESE SNEAKERS AND WHAT IS INCLUDED?
Our Factory are crafted to exact retail specifications using identical premium materials. We guarantee a mirror-level alternative, always delivered in its complete factory box with all standard accessories.
Why are your prices so much lower than retail stores?
We bypass traditional retail middlemen by working directly with our manufacturing partners. This direct-to-consumer supply chain allows us to provide premium quality footwear at a much more accessible price
How long does shipping take?
Fast & reliable. All orders ship within 24-48 hours on business days only:
- France: 6-12 business days
- Europe (EU): 6-12 business days
- UK & Switzerland: 6-12 business days
- Rest of Europe: 7-15 business days
You'll receive a tracking number as soon as your order ships. Most customers receive their sneakers within a week!
What if the sneakers don't fit or I don't like them?
No worries! We want you to love your sneakers. Here's our return policy:
- 14-day return window from delivery date
- Full refund once we receive the sneakers in original condition
- Easy exchange if you need a different size
Just contact us and we'll take care of everything. Your satisfaction is our priority.
How can I track my order?
Super easy! Once your order ships, you'll receive:
- An email with your tracking number
- A direct link to track your package in real-time
- You can also track it anytime on our Track My Order page
Still have questions? Contact Us directly, we respond within 24-48 hours!